Case Studies

Pronto Connections has a proven record of success. Our call center handles 3.5 million telephone and internet contacts each year, and with more than 30 years of experience, we've established a reputation for our customer service and efficiency. Whether your company is in need of a Medical Answering Services, Professional Call Center Services, or help with Not-for-Profit Fundraising, we have the expertise you need to improve your customer relations and grow your business. Read through our Case Studies and see what the Pronto Process has done for others!

Pronto's Medical Answering Service Executes Hospital Contract in Six Weeks

CLIENT:

A large, urban hospital.

ISSUE:

The contact center was eliminated after 30 years with 60-day notice from the firm. The hospital’s call center needed to handle all overflow and after hour patient calls for over 1,700 physicians. They were looking for a call center partner with technology savvy and operational capabilities to achieve:

Industry:

Hospital Network

Location:

Midwest

Medical

Client:

50 Regional Medical Clinics in need of after hours and overflow answering services in English and Spanish.

Issue:

Integrating custom scripts for all sites and individual physicians, complex on-call changes, physician referral

Solution:

Dedicated account management

Custom scripting and reporting to improve operations

Outcome:

Industry:

Medical

Location:

Midwest

Medical 2

Client:

12 Physician cardiology practice

Issue:

Practice with excessive call volume resulting in an overwhelmed receptionist and frustrated patients, urgent calls for critical procedures.

Solution:

Developing a seamless transition for peak periods with consistent message delivery, eliminating long hold times for callers, improving response time. Developed customized scripting and call flow processes during peak time, patched urgent calls.

Outcome:

Industry:

Medical

Location:

Midwest