Case Studies

Pronto Connections has a proven record of success.  Our call center handles 3.5 million telephone and internet contacts each year, and with more than 30 years of experience, we've established a reputation for our customer service and efficiency.  Whether your company is in need of a Medical Answering Services, Professional Call Center Services, or help with Not-for-Profit Fundraising, we have the expertise you need to improve your customer relations and grow your business.  Read through our Case Studies and see what the Pronto Process has done for others!

Pronto's Processes Skyrocket NonProfit's First Call Resolution Rates

CLIENT:

A leading Not For Profit agency representing more than 700,000 members.

ISSUE:

Members were being referred to the organization website by the current call center, which had limited information.  The provider had not developed a script for agents, resulting in missed donations and low percentage of first call resolution.  Email responses were taking an average of seven days for response. 

Industry: 
Not For Profit
Location: 
Nationwide

Pronto's Call Center Streamlines Automotive Appointment Setting

CLIENT:

A specialty management firm overseeing 1,200 Automotive Dealerships.

ISSUE:

Industry: 
Commercial
Location: 
Midwest

Pronto Call Center Wins 100% of Client's Outsourced Calls

CLIENT: 

A major financial services company.

ISSUE:

Industry: 
Commercial
Location: 
Midwest