Michele M. Ringwood is the President of Pronto Connections, Inc. and manages the day-to-day operations of the call center. With over 30 years of experience, Michele is responsible for vision and strategy of Pronto's medical telephone answering and call center offerings. In the teleservices industry, Michele has held leadership positions in various call center and marketing organizations. She is a past President for the regional GLTSA (Great Lakes Telemessaging Association), currently sits on the Chicago Metro Chapter Board for the American Teleservices Association and is active in ATSI (Association of Teleservices International), CADM (Chicago Association of Direct Marketing), Michele has also been invited to speak and train at national teleservices meeting, hospitals and corporate business meetings about best business practices. She is a member of VISTAGE, an international organization for CEOs and consistently dedicates her time to improving her skills and the skills of her employees.
Since 1999, Ken Ringwood, the CFO/CIO of Pronto Connections, Inc, has led Pronto’s finance and technology departments. Prior to Pronto, he held a Senior Financial Management position in a billion dollar corporation. He is a CPA and earned his MBA with Honors from the University of Chicago. Ken is currently managing Pronto PCI call center certification processes.
Gina Robertson, Director of Client Services, has worked in the call center industry for over 20 years. She manages all customer relationships along with her Account Management team. The team provides a single point of contact for all our clients. Gina’s team also handles escalated customer service calls, email and light fulfillment. She is responsible for the maintenance and growth of all existing client relationships, and works closely with the Operations Department to ensure all of our clients’ needs are not only met, but that their expectations are exceeded.
Ben Martorano, Director of Operations, has more than 27 years of experience in the call center industry, both on the client and agency sides of the business. He brings to Pronto a solid record of increasing productivity in call center operations and is recognized for his leadership, strategic planning, and overall client satisfaction. Ben manages day-to-day management of the Call Center, as well as the recruiting, training, and quality assurance aspects of Pronto’s business. Previously, Ben was the Chief Operating Officer for Americall Group, a Teleperformance Company, where he was responsible for all aspects of the business and achievement of company goals.