Whatever your business, whatever your needs, Pronto Connections has experience you can count on. Your customers are the heart of your growing business. Make sure they get the best possible service and attention. Read below to see what makes Pronto stand out from the rest.
You Want a Multilingual Call Center
We answer calls 24/7/365 in English and Spanish. Over 70% of our agents are certified bilingual in reading, writing, and speaking Spanish and English.
You Want Your Calls Answered Quickly and Professionally
We are Inbound Call Center specialists! We manage your traffic peaks with appropriate service and agents. In 2010, our average speed to answer was 11 seconds. We get it. We know your customers are the life of your business.
You Want Experience
2011 marks our 30th year in the call center industry. We have the experience to guide you through this process, whether it's your first time or you're an expert. Our results keep our annual retention rate at 98%!
You Want Results
Our Agents are great at increasing your revenue, converting callers into prospects or prospects into customers. Our conversion rates are among the best in the business. Test us; we always beat the competition!
You Want a Plan That Fits You
We use the Pronto Timeline Process to develop a custom plan to meet your business' evolving needs.
You Want Someone Dedicated to You
Account Management: One phone call, one point of contact. That's all it takes. Your dedicated account manager is ready to help your business grow.
You Want Knowledge of Your Industry
Our HIPAA trained agents are experts at handling your medical call center needs. We work as a medical answering service for large hospitals, multi-site practices, and individual providers.
You Want Experts in Donor Relations
We have over 10 years of fundraising expertise. We manage donations, customer service, and email, reporting on all our interactions for national non-profits.
You Want Experienced Agents
Our agents go through a 6-month training process and they stick around! Our average agent tenure is 23 months.
You Want Quality
We listen to and score our agents on a 24 point scale, daily, weekly, and monthly, continuously improving what we do for you.
You Want Accountability
Our Senior Managers, including the President and Owner, are on-site and hands-on, making sure the team meets or exceeds your expectations.
You Want Web Savvy
We can connect to your system, website, or house your data in our systems. We manage email, web chat, and talk to your customers when and how they choose.
You Want Data Security
Pronto is undergoing an audit to be Level I PCI compliant by June 30, 2011.
You Want Support
We provide technical support 24/7/365, so your services continue uninterrupted.
You Want Reliability
Pronto has complete system backup and redundancy. We're so committed to keeping your business going that we've installed a natural gas generator on our roof to make sure our business never stops running.