At Pronto, our bilingual call center agents undergo a comprehensive training program: Pronto University.
Our blended training approach includes
Small group class sessions
Simulated call processing
Extensive intranet testing
We introduce our agents to a thorough company orientation, client product, service and systems knowledge and customer service etiquette to ensure exceptional service and quality.
All our bilingual agents must pass through our bilingual certification process in order to handle any Spanish speaking calls. Our certification process involves both oral examinations and reading comprehension tests to verify the language skill level of our agents. We guarantee the proficiency of our bilingual agents.
Our Process-Driven Training Approach Results In
Increased efficiencies in controls and systems resulting in financial gain for our clients
Increased job satisfaction and morale
Increased capacity to adopt and utilize new technologies and methods
Reduced employee turnover
An exceptional telephone experience for YOUR customers and clients