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Pronto's Call Center Streamlines Automotive Appointment Setting
A specialty management firm overseeing 1,200 Automotive Dealerships.
Many dealers are torn between walk-ins and the ringing phone. They struggle to handle phone service appointment calls as quickly as customers expected, resulting in lengthy hold times and a high rate of hang ups. Customer Satisfaction is critical in every component of the dealers relationship with the customer. Dealers need a better way to handle appointments quickly and effectively, entering data directly in their appointment system and respecting the caller's time and purpose.
Pronto partnered with this firm to launch First Dealer in early 2009. Pronto Agents are able to enter service appointment directly into the appointment/CRM system or in our system if appropriate.. This new process provides dealer partnerships with significantly lower call handling expenses, a means to handle service appointment requests with little to no wait time, increased appointment efficiencies and enhanced customer satisfaction.
Growth continues as more dealers are minimizing the contention between “walk-ins” & service appointment calls to better serve their customers.