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Pronto's Medical Answering Service Executes Hospital Contract in Six Weeks
A large, urban hospital.
The contact center was eliminated after 30 years with 60-day notice from the firm. The hospital’s call center needed to handle all overflow and after hour patient calls for over 1,700 physicians. They were looking for a call center partner with technology savvy and operational capabilities to achieve:
- Exceptional patient satisfaction
- Detailed reporting for call activity
- Proper dispatching in complex on-call schedules
- Experience to handle critical project management process
The 12 person Pronto Project Management team utilized our Pronto Timeline Process® for on-time implementation during the critical 6 week transition. Through integrated training, quality, and systems, Pronto was able to provide services for all hospital departments and extensive private practices within the hospital system, gaining operational efficiencies.
Post-transition, Pronto Connections was officially named the preferred call center for independent doctors within this hospital network. The client now has system-wide and office specific data to help them better manage their practices. The contract has been renewed for a third year.