Pronto Perceptions

Michele Ringwood, President of Pronto Connections, is active in the industry.    She is a past President for the regional GLTSA (Great Lakes Telemessaging Association), currently sits on the Chicago Metro Chapter Board for the American Teleservices Association and is active in ATSI (Association of Teleservices International), CADM (Chicago Association of Direct Marketing).  Read her blog for insight into call center trends and keep up on events, conferences, and trade shows she's attended, as well as the latest Pronto Connections News.

DEI's 2011 Public Media Development and Marketing Conference

Agent Training: Quality Assurance, Training and the Caller Experience

Presented at the Association of Teleservices International 2011 Annual Conference, San Antonio, TX

At Pronto, we pride ourselves on maintaining a great staff, both conscientious and courteous.   We think we are successful because ourRead More

Pronto Celebrates Imelda Taylor's 25 Years of Service

Pronto Connections turns 30 this year, but also celebrating a major milestone is Imelda Taylor.  Imelda has been with Pronto since (very nearly) the beginning.  This October she will celebrate her 25th year with the company.

Illinois MGMA Annual Conference May 12-13

Pronto will be attending the Illinois MGMA Annual Conference next week. The conference is being held from May 12-13 in Oak Brook, IL. For more information, click on the link below.

ATSI Annual Conference in San Antonio

The ATSI Annual Conference is just around the corner and this year Michele has been asked to speak about Agent Skills.  Immediately following the keynote speaker on Wednesday morning, Michele will be discussing what you can do to improveRead More

Michele Ringwood, President and CEO, Attending 2011 AFP International Conference

On March 21 & 22, Michele will be attending the 2011 Association of Fundraising Professionals Conference in Chicago (http://www.afpnet.org/).  If you're also in attendance, stop by Pronto’s booth at space 126 to talk with Michele about newRead More

2011 ATA Annual Convention & Expo

Michele is back from another successful conference, this time in Tucson, where she spent the last few days attending the ATA Annual Meeting (http://ata2011convention.org/).  Michele served as Session Chair for the Roundtable discussion "HowRead More

Pronto Connections Provides Tools for Better Health

Nearly 30% of adults in Illinois are considered obese, and half a million residents suffer from diabetes.  Obesity in the workplace leads to frequent and lengthy absences, doctor visits, and reduces productivity.  The WHO estimates that ifRead More

2011 DMA Nonprofit Conference

Mike Centrella will be traveling to Washington D.C. to attend the 2011 DMA (http://www.the-dma.org/index.php) Washington Nonprofit Conference on February 17th and 18th.  If you're also in attendance, you can request a meeting with Mike byRead More

La Próxima Generación de Indicadores de Rendimiento Claves

Acabo de regresar de la Conferencia de La Asociación de Teleservicios Americana (ATA) en Washington. Participé en una sesión interesante de la próxima generación de Indicadores de Rendimiento Claves en la cual asistío un grupo deRead More

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