Our 24/7/365 bilingual call center acts as your voice. We have experience and capabilities in handling inbound telephone calls, outbound telemarketing campaigns and email management. Our inbound call center services offers customer service, order entry, sales processing and lead generation services. Let us customize a solution to fit your unique call center needs. Get a free service assessment here.
Dedicated Account Manager
We assign each of our clients an Account Executive from our team. Your account manager acts as your single point of contact coordinating all the day-to-day details including staff management, training, technology and information systems teams in a timely and professional manner.
Quality Assurance
At Pronto, we score of 3-5% of all calls weekly to increase script effectiveness and identify trends. Request a sample script.
Secure Technology and Detailed Reporting
We take security and service as seriously as you do. We maintain 9 T-1's redundantly programmed to route to other carriers in the unlikely case of telephone network failure. To further ensure the security of your data, our telephony system is separate from our data system and can function independently. Our redundant, web-enabled reporting systems grant you complete access to your information allowing you to make timely and effective business decisions. The call center reports we generate will provide you with call trends and source code data conversion rate reports. Request a sample report.
