Pronto's award winning call center agents will take professional care of your patients and manage all your medical telephone answering service needs.
Award-winning Customer Service
We know why our agents win national awards for customer service; we train them to win! We listen to 3-5% of our calls weekly and coach agents daily. Increase your patient satisfaction with our prompt, bilingual agents. HIPAA compliant.
Benefit from Pronto's 30 years of experience developing unique service options. We offer after hours answering service, overflow daily appointment scheduling and message taking, centralized scheduling and complex on-call management at cost effective prices. Get a Quote now.
Dedicated Account Manager
Enjoy peace of mind as our exceptional client service team handles all the day-to-day details for you. We assign each of our clients an Account Manager. Your account manager acts as your single point of contact coordinating all the day-to-day details including staff management, training, technology and information systems teams in a timely and professional manner.
Superior Technology and Detailed Reporting
Redundant phone lines, redundant internet access, redundant data storage. To further ensure the security of your data, our telephony system is separate from our data system and can function independently. We answer your calls and then provide transparent access to the information you need to make effective business and practice decisions. Our agents can document their work in our system or yours and we have EHR interface capabilities.
Accurate and Efficient Dispatch
The number one complaint that prospects report is that their current service doesn't follow their instructions. At Pronto, we have the technical tools and software to ensure that we are reaching when, who and how we are supposed to. Our annual client retention of 98% says we get it right the first time.