365 Days per Year
The only choice
PRONTO CONNECTIONS, INC. TRAINING
As a provider of "Best In Class" training, our agents undergo a comprehensive program consisting of a blended learning approach involving Adult Learning Methods. This includes thorough company orientation, client product, service and systems knowledge, as well as telephone etiquette training that provide all agents with the tools necessary to handle their job responsibilities efficiently. A sampling of the specific areas of focus within our program include:
Pronto Orientation:
- Company mission
- Rules of conduct
- Job description
- Recording, evaluation, and monitoring
- Policies
- Incentive programs
- Training expectations
Quality Control:
- Assurance standards
- Forms
- Monitoring processes
- Coaching sessions
Client Orientation:
- Culture
- Products
- Services
- Call expectations
- Technical systems
- Customer service skills
- Active listening
- Effective speaking
- Building rapport
- Determining caller need
- Dealing with irate callers
- Delivering proactive customer service
- Attitude
- Transferring calls
- Telephone etiquette
The direct results from this approach yield:
- Increased job satisfaction and morale among employees
- Increased employee motivation
- Increased efficiencies in processes, resulting in financial gain for our clients
- Increased capacity to adopt and utilize new technologies and methods
- Reduced employee turnover
- An exceptional telephone experience for YOUR customers and clients
Call today to take the stress out of managing your company’s communication!
We are here to help you reach your goals.
1.800.321.3601
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A marketing director for an ad agency needed a call center for one of her clients, a clinical research company. She wanted bilingual agents...
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